At MenObjects, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and returns policy to ensure your peace of mind.
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within [number] days of the delivery date.
- Contact Customer Service: Please email us at email@example.com to initiate a return request. Be sure to include your order number and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a return shipping label and instructions.
- Return Shipping: Pack the item securely in its original packaging and ship it back to us using the provided return label.
- Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will issue a refund to your original payment method within [number] business days.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We currently do not offer exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate, and we may request photo evidence of the damage for quality assurance purposes.
- Certain items are non-refundable, including gift cards and downloadable software products.
Contact Us: If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at firstname.lastname@example.org. We are here to assist you and ensure your satisfaction with every purchase.